Diagnostics & Repair

[havana1933]

Hey everyone

I am just setting up GM for the first time, but I keep getting the following error when trying to run the diagnostics & repair

Error Notice
Can't create files in /home/mmpnyc/public_html/mmd. Make sure the entries/archives path is correctly configured and that this directory is CHMODed to 777.

Any ideas what I am doing wrong?[/left]
Thanks, M.

[coldstone]

I know this is a lame response, but have you checked the permissions on the mmd direcotry?

GM is trying to create a gm-testfile.txt in that directory but is unable to.

Also, what is the os of your server? What version of Perl are you using?

[xxlifelessxx]

I have the same problem. I set the permissions to 777 and it still gves me an error.
Thankss

[coldstone]

xxlifelessxx - what version of perl are you using? what version of Gm?

[xxlifelessxx]

I'm using Grey Matter Version 1.7.1 and I'm not too sure how to check my perl version. I know that I am hosted under a linux web server.

Thanks

[Carlos Phelps]

xxlifelessxx - there is a free perl program that will check your perl version, path, and modules.
Here it is www.willmaster.com/master/pit/index.shtml

[xxlifelessxx]

i have PERL version 5.8.7

[coldstone]

Hmm, your perl and gm should be fine. What path does it give when there is an error?

[xxlifelessxx]

It says:
Error Notice
Can't create files in /public_html/entries. Make sure the entries/archives path is correctly configured and that this directory is CHMODed to 777.


the path = /public_html/entries

[petefinnigan]

is /public_html off the root on the server or is it a subdirectory of the apache document root?

I suspect its not the full path to the directory. if you have access to the server shell then go to the directory and type pwd.

if not create a simple perl script to run the pwd command and report the results.

I have created a simple perl script to do this, look at web.petefinnigan.com/greymatter_mods.htm and download pwd.txt and i have included an example on my site of it working web.petefinnigan.com/pwd.cgi

EDIT: the path that is returned is the one you should use in the greymatter config not /public_html/entries/

cheers

pete

[thomasdv]

I am having the same problems. When I installed and ran the pwd.cgi file, I got a blank screen. What am I doing wrong?

[coldstone]

thomasdv - what Perl and Operating System is your server running? Not sure if `pwd` will work on windows box, since those ticks are sending it to the command line (correct me if I am wrong).

Another user had an issue and so I just wanted to iterate what Pete was saying that you need the full path on the box, which an ISP will tell you (the path usually includes your username, to keep your files seperate).

Basically if you have a local path like '/docs/gm' then GreyMatter will look in the wrong place for you files. When I first started using GreyMatter, I found the Detailed instructions (in gm_install.html) very helpfull.

[thomasdv]

coldstone:
Perl is (I am told by ISP) 5.8.8; Server os is Apache/Linux. I am told by ISP that the path is: /var/www/vhost/mamievandoren.com/httpdocs yet when I run diagnostic I get the "unable to write to" or "unable to read" written about above by another member. I have checked and re-checked permissions, etc with no luck.

[coldstone]

Just so we are on the same page, your paths are looking like:
Local Log Path: /var/www/vhost/mamievandoren.com/httpdocs
Local Entries/Archives Path: /var/www/vhost/mamievandoren.com/httpdocs/archives
Local CGI Path: /var/www/vhost/mamievandoren.com/httpdocs/cgi-bin

I guessed on the last one, since it seemed reasonable that the path could have been "/var/www/vhost/mamievandoren.com/cgi-bin". Since you checked your permissions, I am guessing that the paths are not right. Can you post the exact error message?

[Carlos Phelps]

Do you have access to the shell / command line on your Linux websites?

If you do telnet into your site and change to the location of the files in question. Run the following commands and record the info. It should help you solve the problem.

• Print out a long listing of the directory by entering "ls -la"
  
• Checked your Perl version by entering "perl -v"
  
• Find the location of Perl by entering "which perl"
  
• Print the environment by entering "printenv"